When you purchase an item from us, the money is kept by Ali and paid to us after confirming the receipt.Sometimes due to delays in your payment method, if your funds are not available, we will delayshipping your package to avoid unnecessary losses.
Transportation and handling
1. Your order will usually be shipped within 5-7 business days after your payment is cleared (excluding our weekends and holidays).
2. Please confirm that your address and phone number are correct. And tell us your full name (some post offices are very strict about this. Countries like Russia have regulations).
3. For AliExpress standard delivery, it is usually very fast. But you should leave the correct phone number or email. If they are unable to contact you, it may affect delivery. Or you can follow the message I sent you on AliExpress.
4. Sometimes, due to holidays, customs, local dispatch efficiency or other reasons, you may delay receiving your parcel. In this case, please feel free to contact us to extend the protection time. The reason for not opening the dispute is that the delivery is not under the control of the seller and should be the responsibility of the post office. thank you for understanding.
5. China Post Air Mail (registered mail) will be distributed within 5 working days. It usually takes 15-30 business days to arrive, but in some countries, due to holidays or customs, local scheduling efficiency or other reasons may be slightly longer, so please consider before choosing, if you don't want to wait for such a long period Time,please pay the courier fee. Usually other express delivery only takes 7-15 days. If you would like to ship through DHL, UPS, EMS, Fedex or other courier companies, please contact us first.
Guarantee and refund policy
1. If you lose any part, please contact us, do not openly dispute, we will send you the missing part for free. But we need you to give us some time. Because we need some time to find the missing part.
2. If you accidentally lost the instructions, you can contact us and tell us your email, we will send you a high-definition electronic manual.
3. Defective products must notify us of defective parts within 3 days. Please return it at your own expense within 1 week after receiving the item. We will arrange a new one for you immediately. (You should include all original items in a resaleable state, thank you).
4. If you need a refund, you can only refund the listing price of the item. The buyer is responsible for shipping the product.
1. If you have any questions, please feel free to contact us. In general, due to the time difference, we can respond to you within 24 hours. But if we have a weekend or holiday, we may delay replying you, don't worry.
2 We are committed to solving problems, but sometimes we need some time. thank you for understanding.
3. Your feedback is very important to us. If you are satisfied with our products and services, we sincerely invite you to leave us with 5 stars of positive feedback. Thank you!
4. If you are not satisfied with our products, or if you have not received the package within 60 days of sending, please contact us instead of leaving neutral or negative feedback. We will try our best to solve it.